In the event of an item arriving damaged contact must be made to ourselves via Email and we will advise whether a return is necessary. We request photographic evidence of all damages wherever possible, rather than a return. Items should be returned in their original packaging and ‘as new’ to us: 

Before returning any items, you must inform Couture Candles by Email of the reason for the return. Please quote your original order number on all returns and correspondence. If you wish to return due to “change of mind”, you will be liable for the return postage. Such returns can only be accepted within 7 days of the order date of the items(s) concerned.

In the event of an item returned to Couture Candles not arriving, you will be asked to provide tracking details (where applicable) or a receipt of proof of postage.

We advise that customers return items of high value (£15 or more) signed for second class.

If an item(s) is returned to Couture Candles without any written communication, and not in line with our returns procedure, Couture Candles will not compensate for any transport costs involved.